GENERAL INFORMATION
MEDIA CONTACT

Talk To Us – We’re Here To Help You Stay Informed

Agnico Eagle is committed to the timely release of information about our activities. Please use the form below to contact us. We also invite you to sign up to our email alerts.

    NAME *
    LAST NAME *
    EMAIL*
    TELEPHONE#

    SUBJECT

    COMMENTS & CONCERNS

    Requests and Concerns

    A Constructive Dialogue

    It is by talking to each other that we can learn about your concerns or observations and provide the best information on our project.  Your feedback can help us improve our practices and contribute to the development of the best possible project for everyone.  Please feel free to contact us with any questions!

    Please refer to the Contact Us section for ways to reach us. You can also connect with us by submitting an electronic form, which is available by clicking the button below.

    Electronic Form

    Communication Process

    The steps below explain the process involved in our grievance mechanism for handling requests and concerns.  Dedicated staff will review and investigate concerns and an initial response will be provided within five days of contact.

    STEP 1

    A citizen communicates with the Upper Beaver project team

    When a citizen shares an observation, question, concern, comment or complaint – hereafter referred to as a “report” – regarding the Upper Beaver project to our project team, through one of the different means of communications available, the Community Relations person for the project will contact the citizen within five working days, unless the citizen has maintained anonymity.

    STEP 2

    Communication with citizen

    The Community Relations person will attempt to gather all the information necessary to fully understand the reason for the report and will agree with the citizen on the next steps.

    STEP 3

    Analysis of the situation

    The team of the department or sector concerned by the report will then verify the facts, identify sources and immediate corrective measures, if possible, as well as permanent corrective measures and preventive measures, if possible.

    STEP 4

    Follow up with the citizen

    The Upper Beaver Project’s Community Relations liaison will contact the citizen to provide an update on the situation. Note that some reports may take longer to process, depending on the issue at hand and challenges encountered. If possible, the corrective, preventive or mitigation measures can be put in place and shared with the citizen.

    STEP 5

    Assessment of appreciation of efforts

    Depending on the type of report, the citizen may be contacted at a later stage by the Community Relations person to assess if the efforts or actions were successful in reducing or addressing their concerns. This assessment and feedback will help improve our practices throughout the development of the project.